Manager of Communications

MassHealth is seeking qualified applicants for the position of Manager of Communications. The Manager of Communications is responsible for overseeing the implementation of communications strategies on behalf of MassHealth to standardize and improve communications efforts.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Day-to-day management of external communications channels, including social media, websites, email communications, and press related activities. This involves working closely with the Executive Office of Health and Human Services staff on all communications and press-related inquiries and materials. The Manager also works on a variety of other projects related to communications and external affairs, including the development of talking points and presentation materials for executive staff, development of strategic approaches to external communications for key MassHealth initiatives, and responding to public record requests.
• Provide strategic communication in response to media inquiries; implement and manage office communication processes; identify communication process improvements; review pertinent correspondence, communication and EOHHS related materials daily; provide communications consultation to office managers and staff; draft talking points and briefings to be used by staff at events and/or in response to press inquiries; facilitate the development of communications materials regarding various programs and policies, both in response to press inquiries and proactively.
• Create style and messaging guides for agency staff; manage website and social media efforts to inform and engage various audiences; support all communications and marketing campaign efforts, including relationship management with external partners and agencies; support member communications through effective email and text campaigns; draft content for website, social media, email and text communications; track data/analytics where possible and provide reports on communications campaigns.
• Perform other job-related duties as assigned or requested, including the opportunity to take on special projects as needed.

Preferred Qualifications:

• Knowledge of project management principles and practices.
• Ability to achieve the Offices mission and goals through effectively planning and management of projects and resources.
• Ability to manage numerous projects simultaneously to successful completion.
• Ability to adjust to varying and changing situations to meet required objectives.
• Ability to interpret policies and procedures in written and verbal responses to requests for information.
• Ability to coordinate and direct activity on a project basis.
• Ability to design and implement communication plans and processes.
• Ability to manage time and set priorities and reach decisions under pressure.
• Ability to communicate health and human service policy positions.
• Decision-making ability, which includes properly assessing the impact of outside forces.
• Ability to understand, apply and explain pertinent laws, rules, regulations, policies and procedures.
• Ability to work independently and collaboratively.
• Ability to communicate effectively in both writing and oral presentation.
• Ability to mediate conflicts, coordinate competing interests, work under time constraints.
• Ability to form and maintain relationships with key external parties.
• Skilled in problem solving, consensus building, conflict resolution and team building.
• Experience in a complex organization and in the management of projects and in the design and implementation of communication and problem-solving processes.
• Multilingual, a plus.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying.

About MASSHEALTH:

To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit:

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Divisions Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealths website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1- and select option .

Qualifications
Minimum Entrance Requirements:
Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.
III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
V. A Doctorate degree in a related field may be substituted for the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title : Administrator IV Primary Location : United States-Massachusetts-Boston-1 Ashburton Place Job : Administrative Services Agency : Exec Office Of Health and Human Services Schedule : Full-time Shift : Day Job Posting : Dec 12, 2023, 10:26:20 AM Number of Openings : 1 Salary : 72 913.06 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Diane Randolph-Jones(Interim); - Bargaining Unit : M99-Managers (EXE) Confidential : No Potentially Eligible for a Hybrid Work Schedule : Yes