Manager of Commercial Banking IT VP

Manager of Production Support

$120-160k base + bonus

Hybrid Role NYC

Our Investment Banking client is seeking a manager of production support to manage the day-to-day support of their trading platform as well as head up special projects.

Responsibilities

Lead production support and business projects for the ACBS and TI+ applications.

Coordinate the internal and external resources required to support of the applications.

Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.

Responsible for production support:

Manage day to day production needs:

Resolution of production issues, including RCA, defect remediation and incident reporting.

Lead troubleshooting of issues and provide guidance to the support team members.

Track internal and vendor compliance with support SLAs.

Management of maintenance activities including business continuity and critical application failover tests.

Report on domain status to internal stakeholders and management.

Actively support all efforts to simplify and enhance the information systems.

Responsible for project deliverables:

Act as main point of contact for projects.

Work with project stakeholders and contributors to gather requirements and develop solution strategies.

Coordinate with technical teams and provide clarifications and guidance on requirements.

Create required documentation for requirements, solution design, implementation.

Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.

Train and support teams.

Requirements

7 years of experience as IT application manager or team lead supporting commercial lending and/or trade finance systems.

SQL experience

Unix/Linux and Windows experience

DB experience