Manager IT Operations

The Manager IT Operations ensures reliable operation of the IOPS IT and/or AV infrastructure and Operations. Supervises, plans, coordinates, directs, designs and delivers activities of IT and/or AV operational projects, as well as provides administrative direction and support for daily operational activities of IT and/or AV department, including, but not limited to, responsibility for all systems hardware and operational infrastructure, ensuring integration and coordination with Corporate systems and operations. Plans, designs and coordinates onsite AV related event infrastructure.

As a Manager IT Operations, a typical day might include the following:

• Responsible for conference room, A/V equipment and conferencing services for IOPS. Ensures the performance of daily video conferencing room checks and pre-meeting testing. Ensures table-top controls and touch panels, microphones, and phones are fit for purpose.
• Provides project management and engineering advise on A/V & Conferencing requests and new equipment, as needed.
• Uses experience to provide advanced troubleshooting of A/V & Conferencing technical problems, makes decisions on appropriate remediation and engages external technical support resources when required in a timely manner.
• Responsible for the daily activities of A/V Managed Service providers onsite.
• Partners with enterprise-wide AV groups to ensure IOPS maintains the appropriate level of support personnel and resources from managed service providers, keeping pace with changing needs.
• Provides technical expertise and advise to stakeholders about upcoming events and AV projects.
• Responsible for software and hardware upgrades and repairs to ensure compliance and supportability.
• Coordinates with vendors on repairs and warranty items. Ensures external support agreements are in-effect and renewed on-time.
• Manages all resource planning and provisioning for inter-site conferencing and large-event setups per booking specifications and ensures support resources during all on-site events.
• Manage equipment inventory and tracking, provide reports when necessary.
• Ensures Knowledge Objects and Work Instructions are in place and current for use within Client Services and used by the External Call Center.
• Keeps metrics around problem resolution, usage statistics and equipment uptime. Provides regular reports to IOPS IT senior management.
• Alerts management to reoccurring problems and patterns of problems.

This role may be for you if:

• Strong working knowledge of Microsoft Teams and Cisco Telepresence.
• Working knowledge of H.320 and H.323 videoconferencing standards.
• Working experience with major videoconferencing equipment such as: codecs from Polycom and Cisco telepresence; control systems from Extron.
• Large-event planning and support experience.
• Highly dedicated and organized.
• Demonstrated analytical ability.
• High levels of professionalism and integrity.
• Demonstrated ability to work with peers in a collaborative environment.
• Exceptional customer service skills.
• Exceptional written, verbal and interpersonal skills.
• Excellent problem-solving skills.
• Comfort working with highest levels of senior management in often tense situations.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field along with

• Associate Manager: 6 years of progressively more responsible experience, including 4 + years of management experience and a minimum of 2 years experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Manager: 7 years of progressively more responsible experience, including 5 + years of management experience and a minimum of 3 years experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Senior Manager: 8 years of progressively more responsible experience, including 6 + years of management experience and a minimum of 4 years experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Management and delivery experience required including management of a diverse technical team. Experiencing managing vendors and managed services.
• Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization.
• Experience with Business Continuity and Disaster Recovery planning.
• Strong background in Microsoft OS in particular Server and GPO elements.
• Strong understanding of Data Integrity and associated tools.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way. We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)