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Sushi Roku is a game-changer in the world of Japanese cuisine based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including BOA Steakhouse and Katana Robatayaki and Sushi Bar. This innovative Japanese sushi concept is soon to make its mark in Palo Alto, CA, bringing together a blend of inventive fusion dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, Sushi Roku has quickly become a go-to destination for tastemakers from Los Angeles, Orange County, Las Vegas, and beyond. Get ready to embark on a culinary journey like no other at Sushi Roku Palo Alto.
JOB SUMMARY
A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:
- Have an extensive knowledge of our restaurant's food offerings and beverage program
- Possess a strong familiarity with food service regulations and proper food handling procedures
- Demonstrate strong operational skills and impeccably high standards of service
- Assist the General Manager with staffing, training and development for all hourly front-of-house employees
- Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
- Reinforce company rules at all times, including uniform, grooming and timeliness of employees
- Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff
- Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements
- Aid the General Manager in investigating and resolving guest complaints
- Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
- Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
- Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
- Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
- Embody and deliver on exceptional service and hospitality
- Knowledge of Japanese cuisine is a plus.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and/or weekend shifts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to provide verification of legal right to work in the United States. Must be twenty-one (21) years of age or older.
EDUCATION and/or EXPERIENCE
2 years of previous and relevant experience in a high-end, high-volume restaurant.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals. Ability to communicate effectively with co-workers and guests.
MATHEMATICAL SKILLS
Ability to perform basic mathematical functions as relates to the essential functions of the job.
REASONING ABILITY
Ability to carry out detailed and specific written and/or oral instructions. Ability to problem solve in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages and/or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays, and extended hours as business dictates. While performing the duties of this job, the employee is frequently exposed to smoke, heat and/or cold.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description has been approved by the Company. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.
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