Job Description
- 7+ years experience in driving the service operations.
- Preferably ITIL4 Foundation certified professional.
- Strong analytical, communication, presentation, and reporting skills
- Good leadership, people management, and operational skills
- Should have exposure to ITIL practices.
- Good written & verbal communication skills.
- Experience in a helpdesk environment.
- Highly motivated individual, with a positive & proactive attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
- Excellent team skills with the ability to listen and contribute to discussions and meetings
- Building & Maintaining Relationships
- End-to-end ownership for customer satisfaction through levels of support
- Planning and organization & working well with Virtual Team
- Virtual Team Management Skills
- Relationship Management for services and vendors interface
- Strong staff management skills
- Client service oriented
- Effective communication skills
- Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
- Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization s limits (resource, budgetary, legal etc).
Major Incident Manager (MIM)