Maintenance Trainer

Join our Premier Property Management Team.
Create a better living.

The Maintenance Trainer assists the Maintenance Training Manager in leading on-boarding and continued development of maintenance technicians, along with completing work orders with consistent high-level performance for multi-family residential properties. They perform and assign general, advanced, or specialized maintenance functions depending on property needs and are responsible for performing maintenance of assigned properties in a cost-effective, timely manner. The Maintenance Trainer is responsible for providing and assisting in the direction of on-the-job training, safety, and quality control initiatives for current and new Maintenance Technicians. The Maintenance Trainer will motivate the maintenance team in contributing to resident satisfaction and retention by exemplifying our Goldmark Values every day.

We believe everyone at Goldmark is a leader. This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life at their individual property level. They will focus on teaching new and current team members how to deliver exceptional customer service and quality care, which is the Goldmark differentiator in making our residents feel at home. The Maintenance Trainer will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners, and our fellow team members.

Starting pay $28.85/hour (or more based on experience).

Live and work with Goldmark and receive a generous RENT DISCOUNT as a part-time or full-time team member.
Job Duties Include:

• Assists in providing work direction to Maintenance Technicians, including but not limited to coordination of daily work order load, reviewing completed tasks, and evaluating technical performance against established standards.

• Partner with sales and operation team members to create and implement specific property care strategies that support the Goldmark brand and increase resident retention.

• Collaborate with Maintenance Training Manager, Sales Training Manager, and Operations Training Manager on unit turns to maintain budgets, and teach new team members this process to ensure consistency in all turns.

• Assist in the development of tools and resources for maintenance team members from idea to implementation.

• Conduct and teach property, building, and apartment inspections to help ensure an attractive appearance, including picking up trash and reporting vendor needs.

• Follow and maintain property security procedures and key management policy and teach new technicians.

• Understand and engage in training, projects and processes aligned to this role and any organization-wide required training within the defined timelines.
Experience and Education:

• Individual should be an experienced Maintenance Technician who has demonstrated outstanding mentoring, coaching and leadership skills.

• Must have a strong knowledge and licenses in at least three (3) or will obtain license(s) within 6 months. In lieu of license must have at least 3 years hands-on experience in either HVAC, appliance repair, residential electrical service work or plumbing service work. Business needs may dictate specific licensure requirements.

• High School Diploma or GED required.

• One to two years' related experience and/or training preferred.

• Customer service experience and a strong customer service mind-set.

• Must have valid driver's license, acceptable driving record and meet company insurability requirements.

• Ability to operate common office equipment, basic computer skills and work order management.
Benefits:

• Health, Dental and Vision insurance plans

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• 401k retirement plan with company match

• Paid Time Off (PTO), Paid Holidays, Paid Personal Leave, Paid Volunteer time

• "YOU" Days - full time team members receive 1 paid day per quarter to use just for themselves (on top of PTO.)

• Continued career growth and development

Goldmark Property Management is an Equal Opportunity Employer (EEO) dedicated to building an inclusive and diverse workforce.