Mail Theft Triage and Maintenance Support ISA I

TITLE: Mail Theft Triage and Maintenance Support ISA I-C LOCATION: USPIS - Fort Worth, TX SECURITY CLEARANCE: MBI SCHEDULE: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent. About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference. KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference. About the Role: The Mail Theft Triage and Maintenance Support position provides task-specific support for volume attack Mail Theft investigations in the Inspection Service field division offices. The analyst will augment career staff to ensure: mail receptacles identified by the Inspection Service as requiring repair or are vulnerable to theft receive the appropriate repair or security enhancement, coordination with USPS Maintenance, the timely triage of recovered mail, the processing of evidence, and the execution of related Victim Notification support activities. Work Duties and Tasks: The position is narrowly defined to address known challenges regarding mail receptacle maintenance security, triage of recovered mail, processing of mail theft evidence and the execution of VES support activities. The Mail Theft Triage and Maintenance Support position shall not support other programs, nor be tasked with other activities normally performed by Inspectors, General Analysts, or ISOTS. Approved work duties and tasks include: Mail receptacle security: Ensure relevant USPS stakeholders are notified of Mail Receptacle break-ins; liaison with Homeowner Associations, Apartment Complex Managers, etc., to identify and facilitate Mail receptacle upgrades or replacements; coordinate and maintain relationships with mailbox venders, USPS Engineering, and USPS Maintenance; assist with the ordering, deployment, and tracking of keys and locks for each appropriate unit.
Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to achieve established standards; verify equipment repairs, replacements, and upgrades were completed as planned.
Monitor and track USPS Arrow Key accountability. Mail theft reporting and analysis: Review of mail theft related crime reporting; ensure Break-in Reports are complete and entered into supporting systems; analyze data to identify risk areas; designate units to be upgraded with enhanced security features. Triage of recovered mail: Identify mail of evidentiary value, contact customers, and coordinate authorization to retain. Document & return mail to customers.
Communication with customers will be via email and letter mail. Processing of Mail Theft Case evidence: Photocopying, data entry, disposition, etc. Victim Entry Services (VES): VES data entry. Coordinate Victim Notification Mailings: Coordinate victim survey mailings and form letters, process responses, create and maintain spreadsheets. Other duties as assigned consistent with mail theft investigation administrative support. Minimum Qualifications & Skills: A Bachelor's Degree from an accredited college or university AND a minimum of three years of work experience demonstrating the ability to organize information and communicate results effectively orally and in writing.
General knowledge of federal statutes;
Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people;
Proficiency conducting research on the internet and commercial as well as public databases;
Ability to assist in the analysis of investigative results and present sound recommendations for additional investigative action;
Ability to assist in the development of civil and/or criminal cases for prosecution;
Ability to perform the appropriate analytical techniques or methods;
Ability to support complex criminal and/or civil investigations;
Ability to effectively work with direct supervision;
Ability to support the preparation of a final work product;
Proficiency with Microsoft Office products (Excel, Word, PowerPoint);
Knowledge of the US Postal Service and Mail Theft Investigations is desired. For more information about the company please visit our website at KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.