MAC Support Engineer

"macOS Engineering Specialist

The Mac Endpoint Management Team is committed to delivering an enterprise class Apple macOS platform, and is responsible for all aspects of the design, configuration, and integration of macOS based devices into the firm.

We are looking for a person who can contribute to many of these ongoing initiatives, and own related engineering tasks from beginning to end.

The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills, and the ability to collaborate well with others on a truly global team.

The core responsibilities of this position include:?

Engineer and sustain macOS related technologies across the firm?

Ensure products meet the necessary security, supportability, and performance requirements ?

Ensure we meet the business?

expectations around user experience?

Create, review, and maintain documentation?

Provide 3rd level support in investigation & troubleshooting root cause of complex issues?

Disseminate knowledge amongst peers Skills

Required:

5+ years of tech experience in an enterprise environment?

Advanced knowledge of macOS (Ventura/Sonoma)?

Proficiency in Jamf or a similar MDM solution?

Experience with automated device enrollment using ABM (Apple Business Manager)?

Working knowledge of DLP and endpoint security related clients (e.g. Tanium, Microsoft Defender, Compliance Reporter)?

Practical experience with a ZTNA or traditional VPN solution (Zscaler-specific is a plus)?

Strong knowledge of network protocols (TCP/IP, DNS, etc.) and related infrastructure components (firewalls, proxies, load balancers, etc.)?

Working knowledge of IdP solutions such as SAML, OIDC?

Basic scripting experience (Bash/Python/etc.) with a desire to further develop this skill?

Familiarity with mobile app development related tools and platforms (Xcode, Android Studio, IntelliJ IDEA, Artifactory, Git, Bitbucket, npm, etc.)?

Strong troubleshooting mind-set?

Ability to take ownership and work autonomously while exercising appropriate levels of inclusion and communication with the larger team

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.