Consumer Loan Processor
Objective
The Consumer Loan Processor is responsible for providing the diligence required to complete the process for consumer loans.
Duties and Responsibilities
- Ensures accuracy for all consumer loans by auditing file, preparing loan checklists, ensuring system set-up is accurate, verifying all required information is collected for specific loan type, and meeting stipulations by reviewing attached documentation
- Prepares loan documents for closing via electronic system for e-sign documents, office documents and mailed documents
- Ensures identity authentication is properly requested and completed for e-sign documents
- Processes and disburses consumer loans by verifying signatures and required documents are complete and correct, archiving signed documents, mailing loan proceeds checks and member communication, process balance credit card limit increases and balance transfers, and disburses loan to core system
- Assists with research and resolution of any consumer loan related issues
- Communicates with internal associates, members, and dealerships as needed in day-to-day operations of the department
- On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs.
- Relates to other people beyond giving and receiving instructions:
- Gets along with coworkers or peers without exhibiting behavioral extremes
- Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Responds appropriately to criticism from a supervisor
Required Qualifications
- High school diploma or equivalent education and experience
- 1 Year related experience in a financial institution
- Strong organizational skills and attention to detail
- Professional demeanor
- Effective verbal and written communication skills