Loan Processing Associate

Work directly with the Department Manager/Supervisor to achieve department productivity and goals
Coordinate workflow distribution within the department
Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution
Handle escalated calls and customer service issues
Assist in monitoring individual and team queues to ensure satisfactory service levels
Maintain an advanced working knowledge of lending products and services
Assist customers with consumer loan inquiries
Process reports and transactions
Interview customers regarding loan details and answer questions
Type loan contracts
Prepare reports
Process loan applications
Assist in loan closings
Process loan transactions
Research history on current loans
Other duties as assigned

Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
Ability to lift 25 pounds

FCBI is an equal opportunity employer. Requirements At least 18 years of age

High School Diploma or equivalent

Must have strong and accurate typing and data entry skills

Must have strong PC knowledge

Must have good phone etiquette and customer service skills

Ability to organize and prioritize

Able to effectively work with employees at all levels

Loan processing and leadership experience preferred

Must be able to get along with co-workers and work effectively in a team environment

Must successfully pass background investigation and drug screen according to company policy