Job Description This role requires an individual that has technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. This Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer servers. The Customer utilizes an Agile Framework to plan and successfully complete all initiatives.
Primary Responsibilities
- Review C&A documentation providing feedback on completeness and compliance of its content.
- Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Responsible for implementing, operating, and maintaining physical and virtual server hardware and systems software.
- Provide technical support, administration, and monitoring of Linux systems within a physical and virtual environment.
- Decommission server(s) upon request through approved engineering change solution.
- Install and/or remove service application and scripting components
- Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements.
- Implement capacity planning and tuning actions for server assets
- Provide support for the implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Seek opportunities for continuous improvement to support effective and efficient operations
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours; may involve shift work.
- Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
Required Experience and Skills
- Requires a bachelor's degree and 12+ years of relevant experience.
- Experience in a supervisory and/or mentorship capacity.
- System security engineering expertise in one or more of the following: system security design process; engineering life cycle; information domain; cross domain solutions; commercial off-the-shelf and government off-the-shelf cryptography; identification; authentication; and authorization; system integration; risk management; intrusion detection; contingency planning; incident handling; configuration control; change management; auditing; certification and accreditation process; principles of IA (confidentiality, integrity, non-repudiation, availability, and access control); and security testing.
- Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature requiring originality and innovation in determining how to accomplish tasks.
- Background in Linux or UNIX server setup, deployment and maintenance.
- Experience using Red Hat Satellite Server and/or Spacewalk for patching and system management.
- Experience with hardening Linux environments.
- Experience with system administration of server operating systems such as Linux (CentOS, RHEL, or Ubuntu).
- Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS.
- Experience with Scripting/Automation through Linux Shell scripts, PowerShell, PowerCLI, or other scripting languages.
- Experience troubleshooting issues in a growing environment.
- Experience with log reviews, incident analysis, and identification of issue trends.
- Experience with server patch management methodologies.
- Time management skills with the ability to work within an IT Service Management/ticketing system independently.
- Ability to triage and properly classify incidents and prioritize work efforts accordingly.
- Strong oral and written communications skills.
- Experience establishing goals and plans that meet project objectives.
- Track record of working effectively within a team, and support to peers toward improved processes and results.
- Perform systems requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, integration, system testing, and quality assurance.
- Must be able to work independently to develop solutions to technical problems.
Desired Skills
- Knowledge of AWS or Azure cloud services and the cloud ecosystem.
- Experience operating and maintaining systems in a Windows environment.
- Certification relating to VMware (VCA/VCP).
- Experience with SAN or network storage setup and administration.
- Experience working in an Agile environment.
- Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions.
- Experience with troubleshooting within a security environment.
- Experience with backup and restore procedures.
Pay & Benefit Highlights Compensation
- Above market fixed salary or hourly pay.
- Up to $10,000 bonus for each referral.
- Additional bonuses for exceptional performance, assisting with business development and company growth.
Health - 100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible.
- HSA and FSA options.
- 100% paid premiums for dental insurance.
- 100% paid premiums for vision insurance.
Income Protection - 100% paid premiums for short-term disability.
- 100% paid premiums for long-term disability.
- 100% paid premiums for accidental death & dismemberment.
- 100% paid premiums for life insurance with a $200,000 max benefit.
Retirement - 8% company contribution to 401k with immediate vesting.
- 401k pre-tax and Roth options.
Leave - Up to 20 days of flexible paid time off (PTO).
- 11 days of paid floating holidays.
Work-Life Balance - Flexible work schedules including flex time and compressed work period.
- Remote work including partial or fully remote (contract and project-dependent).
View our detailed Pay & Benefits
Equal Opportunity Employer Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.