Level 3 Video Collaboration Technician

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Our client is currently seeking a qualified Level 3 Video Collaboration Technician to join their team onsite in Seattle, WA. This role will involve systems preventative maintenance and support, incident hygiene with the team, technical data reporting, and events broadcasting support.

Duties and Responsibilities:

• Daily testing and monitoring of conference spaces, focused on high visibility rooms
• Provide escalation support and path to resolution for open incidents
• Administer scheduled preventative maintenance, replace failed or out of date components
• Provide technical support of planned broadcast events as needed
• Mentor and lead junior team members in incident management and resolution
• Deploy planned conference systems
• Support live event broadcasting as needed
• Open and manage manufacturer RMAs as well as R&R for damaged equipment
• Maintain inventory of spares, track maintenance in ticketing system, and submit for needed supplies
• Continuous education pertinent to the conferencing technologies deployed throughout

Skills and Qualifications:

• High School diploma or equivalent required and college degree or specific industry training / experience
• Minimum 4+ years of experience in AV Technology industry installation, commissioning, troubleshooting, servicing equipment, and interpreting system drawings
• Help desk or customer service experience, ServiceNow preferred
• Experience in supporting live AV events with high profile persons
• Current proficiency with commercial audio visual, video conferencing, and broadcast manufacturers
• Training should include:
  • Shure Designer, Intellimix, Networking for AV
  • QSC QSYS Level 1 minimum
  • AVIXA CTS preferred
  • Crestron (DMCE-4K, XiO Cloud, CTI-FT, CTI-CTF, CTI-P101)
  • Video Conferencing Platform proficiency: MS Teams , Zoom, WebEx
• Basic Data Networking training / experience OSI Layers 1-3 minimum
• Strong computer skills including Apple and PC based applications, Office 365 Suite, RDP, and collaboration tools, Scripting a plus
• Strong organizational and technical writing skills
• Strong team player, can lead junior members of the team
• Must be self-sufficient, self-motivated, reliable, and punctual
• Must be able to lift 60lbs
• Must be able to reach under tables and behind equipment racks to repair cabling issues

$30.00 - $45.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .