Lease Retention Specialist

Job Description

Purpose

The Lease Retention Specialist is responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealership's overall success and presents a great opportunity and career path within Sonic Automotive.

Duties and Responsibilities

Responsible for managing the dealership's portfolio of previous lease and loan customers

Ability to deliver a VIP experience to dealership's loyalty customers to ensure repeat business

Responsible for ensuring the dealership achieves and/or exceeds OEM stated retention goals

Ability to multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)

Contact customers via phone, email and text to communicate lease/loan end information

Continuous follow-up with retention customers from a minimum of 9 months prior to maturity to end of contract

Tracks all guest contact and communicates outcomes with management team

Utilizes knowledge of customer's current vehicle ownership (vehicle type, monthly payment etc.) to provide end of term solutions to meet the customer need

Ability to provide payment options (lease, loan and cash)

Schedule appointments for pre-inspections and new vehicle test drives

Salary: $15.00 per hour + Bonuses

(The Lease Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.00.)

Looking for Self Starter with a great attitude to take this position on will set up appointments and track communication, and build partnerships with our Sales team to generate guests and sales stream.