Lead Verint Systems Engineer

Job Description:

Lead system upgrades and migrations.

Responsibilities:

Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.

Lead system upgrades and migrations.

Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.

Lead collaborative working sessions with cross-functional teams to improve system performance.

Independently perform routine system checks to ensure peak performance in the environment.

Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.

Develop, implement, and document best practices for system maintenance and operation.

Experience:

Level 3; 5-7 years.

Skills:

Must have technical skills:

IPC or Verint Call Recording systems.

Proficient in system troubleshooting and problem resolution.

Strong understanding of telecommunication and VoIP systems

Nice to have skills:

Call Center Environment

Education:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Relevant certifications in Verint and/or other call recording solutions and call center technologies.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.