We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Kantar's Profiles division is home to the world's largest audience network.
With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar's Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability - all at speed and scale.
Job Details
Are you ready to advance your career as a Lead Support Domain Specialist? Look no further. We are seeking an individual with outstanding relevant technical expertise to join our ambitious team. This is a rare opportunity to work with advanced technology and contribute significantly to our organization's success.
What you'll do
- Determine and implement support strategies for our domain-specific systems
- Provide expert-level technical support within a specific domain or technology area, serving as the go-to for complex issues.
- Point of escalation for Level 1 support and collaborate with them to resolve complex issues.
- Manage and prioritize incidents, ensuring timely resolution and adherence to service level agreements (SLAs).
- Work closely with diverse teams to ensure the smooth implementation of system upgrades and enhancements.
- Interact with end-users and customers, providing clear and effective communication throughout the support process.
- Lead and mentor a team of support specialists, providing guidance and support to help them reach their full potential.
- Identify and address technical issues to ensure uninterrupted system performance.
- Perform comprehensive analysis to identify underlying causes of system failures
- Develop and maintain documentation related to support processes and procedures, ensuring effective and efficient workflows.
- Continuously strive for process improvement to enhance efficiency and effectiveness
What you'll bring
- Previous experience in a Lead Information Technology support role, preferably in a domain-specific environment
- Strong knowledge of domain-specific systems
- Exceptional problem-solving skills with a keen eye for detail with leadership and team management experience.
- Proficient in building positive working relationships with individuals across various levels of the company
- Excellent documentation skills for maintaining records of incidents, solutions, and knowledge sharing.
- Ability to thrive in a fast-paced environment where meeting quality standards is essential.
- A passion for staying up-to-date with industry trends and advancements
We are not able to offer visa sponsorship or assist with relocation support for this role. Please ensure you have the right to work in the country where this role is located before applying.
Kantar Benefits in USA:
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement, Commuter benefits
Unlimited PTO
The salary range for this role in USA (remote working) is $85,000 - $96,000. Your final base salary will be settled based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Kantar Profiles Division
Unleash your potential at Kantar's Profiles division, home to the world's largest audience network.
Join our expert team in survey design, sampling methodologies, and data science, we leverage cutting-edge technology to provide our clients with seamless access to real people and unparalleled insights.
Backed by industry-leading anti-fraud technology, our Profiles Audience Network comprises over 170 million individuals, in more than 100 markets worldwide. Our clients include many of the world's leading brands, who trust us to collect reliable insights.
Be part of a team that shapes the future of panel market research and drives results for brands everywhere.
Some key facts:
- Our team is made up of 600 people globally.
- We are present in 27 countries.
- Profiles currently holds a 10% share in the $3b panel industry but we have ambition, a robust 3-year business plan and the financial backing of our private equity owners (Bain Capital) to grow to be the player in this sector.
- We provide an ideal environment for professional growth, offering:
- A 'start-up' atmosphere in which you can make a big impact and get credit for it.
- The chance to learn all aspects of the business and influence the decision-making process.
- The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.
JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Country
United States of America
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.