Lead Product Owner
Location: Miami, FL
5 Days Onsite
Full-time role Lead Product Owner to drive standards and governance across all the financials, procurement, and HR systems globally, leading the maintenance and development for all their products/systems/areas. Main technology includes NetSuite and Oracle EPM, GetPaid. Other technologies include Salesforce, Mulesoft, Snowflake and Microsoft. This role will drive innovation, business process, requirements, and motivate cross functional teams across IT and the business functions. This role will set strategy/architecture direction, IT roadmaps, technical standards, and be a visible business partner, focusing on delivery customer-centric solutions. This role will need to be in the detail, and often act as a business leader, owning data governance, process flows, customer experience, etc. Scope includes AP, Expenses, Procurement, GL, AR, Billing, Collections, EPM, Reporting, HR, Legal, and other corporate applications.
WHAT YOU'LL DO:
As the Lead Product Owner for NetSuite, you'll play a pivotal role in driving the strategic direction and development of our NetSuite platform. Your responsibilities will include defining and prioritizing product features, gathering and analyzing customer feedback, and collaborating with cross-functional teams to deliver high-quality solutions that meet customer needs. Leveraging your expertise in NetSuite functionality and industry best practices, you'll oversee the product roadmap and ensure alignment with business goals. Additionally, you'll serve as the primary point of contact for stakeholders, providing guidance and support throughout the product development life cycle. Your leadership and vision will be essential in driving innovation and delivering value to our customers through the Net Suite platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and innovate Order to cash business process and back-office systems, Oracle NetSuite, GetPaid, Oracle EPM, BlueSnap Credit Card Gateway.
Work with the cross-functional stakeholders in HR, Finance, GTM, and Accounting to gather and document requirements for all new features and enhancements related to internal, core HR and Finance applications.
Be the SME on how core Finance and HR apps operate and integrate with other enterprise apps.
Lead the breakdown of business requirements into technical users stories w/ engineering team
Prioritize backlog of work ensuring alignment of initiatives with corporate strategy.
Work with key business leadership to prepare change mgmt. documentation prior to release.
Assist with knowledge transfer for Product marketing efforts
Help overall organization to continually mature operating model and improve processes.
Assist with CRM/Billing migrations & Integrations that rapidly occurs via M&A activities.
Must have strong business acumen with knowledge of MSPs and Corporate/BIS systems.
Manage cross-functional business stakeholders and drive system automations, QA and processes to improve operational efficiencies of business operations.
Collaborate with teams across all regions (ASIA, EMEA, America).
Ability to lead non-direct reports across application BA, admins, developers, and 3rd party resources. Work closely with Peers and management in USA.
Streamline application support and process for the company and manage SLAs.
Complete regular internal system audits and prepare for upgrades.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
Work with third-party integrations tools (Mulesoft) and DellBoomi
WHAT YOU'LL BRING:
10+ years of experience as a IT senior leader with techno-functional hands-on experience with back-office IT SaaS platforms like NetSuite, EPM, etc.
7+ years of product ownership or equivalent management experience
7+ years of NetSuite experience or equivalent ERP experience
Sound understanding of corporate SaaS product application management and development.
Deep knowledge and experience with enterprise integration between CRM, HRM, ERP, and EPM applications.
Experience working in a fast-paced, dynamic, and entrepreneurial environment.
Self-starter persona, dependable and the ability to respond quickly and accurately on multiple priorities.
Proven track record of execution and accountability
Strong verbal and written communication skills
Experience within the MSP (Managed Service Provider) industry an asset
Proven ability to improve governance, standards, security posture
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of high complexity.
Strong data management abilities
Strong ability to influence key stakeholders, peers, engineers, and business partners
A documented history of successfully driving projects to completion.
A demonstrated ability to understand and articulate complex requirements.
Familiar with MDM (Master Data Management) for customer, finance/accounting, procurement, and HR processes.
Knowledge of Oracle NetSuite, Oracle EPM, GetPaid
Knowledge of Salesforce a plus
Knowledge of HR systems and processes a plus
Vendor Management, Contract Management, Spend Management, SW/Vendor RFPs