Company Overview: The Sliding Door Company is a successful manufacturer and distributor of high-end interior glass solutions with 19 Showroom's throughout North America. Since 2005, our objective has always been to provide functional, state-of-the-art interior doors that optimize the available floor space in any residential setting.
Position Overview: The Lead Installer will provide support and assistance with the preparation and installation of sliding glass doors and their accessories.
Main Job Tasks and Responsibilities:
Installation:
- Pull all necessary parts for the daily installation per the daily schedule
- Assist in the proper loading of the installation vans
- Assist in the clean-up of every job. Leaving the job site cleaner than when we arrive
- Assist with collecting detailed information from field during service calls, installations and report all findings
- Good customer service skills
Vehicle Preparation & Maintenance:
- Complete the Installer vehicle Inspection Sheet every Monday to ensure the safe mechanical condition of the vehicle
- Document all issues on the inspection sheet and report them immediately to the Operations Technician
- Ensure all required checklists (Tool and Equipment Checklist, Hardware Checklist, and Installer Spare Parts checklist have been completed
Product Knowledge:
- Learn product specifications and product applications
- Learn Installation process and any related field issues
- Learn to access and efficiently store product detailed drawings, specifications, etc.
- Learn company product/technical manual and its contents
Field Measurements (when needed):
- Assist with onsite measurements and gather all pertinent field information for orders placed.
- Assist with all necessary forms and documentation
Service Calls: (when needed)
- Assist with onsite service calls for customers with:
- Defective products, installation issues, onsite troubleshooting, and small repairs
Remote Warehouse duties (under direction of the Operations Technician)
- Receive shipment deliveries from corporate distribution center
- Organize and maintain inventory received
- Support all Operations Teams as needed
- Assist with maintaining Installation spare parts onsite
Qualifications: - 3-4 years of experience in finish carpentry and/or construction including installation of window and door products
- Experience using power and hand tools
- Ability to read and interpret technical procedures, manuals and company provided drawings
- Ability to assist in writing reports, using IPad and other provided data tools
- Current and valid Driver's License