Laboratory Operations Mgr

Under the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory. Responsibilities will extend across all laboratory departments including Anatomic Pathology. MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Staff Management: Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory. Quality: Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities. Prepare monthly reports detailing the results of all Quality Improvement initiatives. Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements. Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures. Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director. Occurrence/Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix. Operations: Responsible for contract maintenance for all departments. Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes. Interact with IT to ensure proper functioning and troubleshooting of LIS issues. May write procedures and/or prepare manuals as required. Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances. Customer Service/Patient Satisfaction: Acts as the gatekeeper of Press Ganey reports/feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers. Performs other related duties as assigned or requested in order to maintain a high level of service 5+ years of progressive management experience preferred. Bachelor's degree required, Master's degree preferred. Excellent analytical, organizational, communication, interpersonal and public speaking skills are required. The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required. Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred. Proficient in MS Office - Word, PowerPoint, and Excel. CERTIFICATIONS REQUIRED ASCP certification.