L2 Helpdesk/Service Dessupport Engineer

NOTE : WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA s

Job Description:-

IT helpdesk (Service desk support, ITIL certification)

Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am)

1+ years PC support experience, 6+ months call center support

1+ years of experience supporting PC operating systems including Windows 7 and Windows 10

1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send. Effective communication, efficient call handling