L2 Desktop Support

• Ability to workwithin multiple sites. This includes the ability to travel to different sitesas necessary or required by the customer.

• Physically fit towalk through large areas.

• Ability to workafter hours and weekends if necessary or required by the customer.

• Knowledge usingServiceNow as the ticketing tool.

• Provide technicalassistance and support, and resolve problems related to the use of computerhardware and software for end users.

• Analyze, resolve,respond to, and document end user inquiries.

• Installdesktop/Laptop, printers/scanners, and other peripheral softwares usingapproved tools.
Troubleshoot operatingsystem issue. connection issues with LAN/WAN