Mercury is building a banking stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking to hire a KYC / Enhanced Due Diligence (EDD) Specialist to adjudicate risk triggers, partner EDD requests and provide ongoing risk support for customer accounts during the account lifecycle.
As a KYC/EDD Specialist, you'll be responsible for reviewing KYC/KYB data points, gathering transaction information to respond to EDD requests from partners, responding to general risk questions, escalating to the appropriate investigations teams, when needed, and reviewing risk alerts related to sanctions, high risk transactions/accounts or partner referrals to determine if the activity falls within Mercury's risk appetite. You will have direct responsibility for quickly processing customer and partner requests, with minimal impact to applicants and customers, while protecting Mercury from potential violations and reputational risk. You will report directly to the KYC/EDD Lead and will be supported by a highly functional Risk team.
Mercury is a financial technology company, not a bank . Banking services provided by Choice Financial Group and Evolve Bank & Trust; Members FDIC.
Here are some things you'll do on the job:
- Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date.
- Conduct Source of Fund and US Nexus reviews of new and existing clients
- Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions.
- Be proactive in utilizing tools available to research and gather EDD, as requested by partners, reaching out to customers to obtain additional information in the least disruptive manner, as needed
- Escalate potentially suspicious and/or fraudulent activity to the Investigations Team for further review
- Minimize Mercury's sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
- Manage a high-volume caseload within service level agreements and with critical attention to detail
- Document rationale for alert decisions with supporting documentation
- Identify opportunities to reduce unnecessary volumes through false positive rule proposals
You should:
- Have 1-3 years of experience related to KYC, Risk Investigations, AML, or Sanctions
- Have exposure to Financial Services (or any other highly regulated) environments
- Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
- Have familiarity with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
- Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Be accountable for accuracy of information gathered while maintaining quality control standards
- Delight in providing an exceptional customer experience
- Manage relationships with external parties with confidence and kindness
- Love problem solving and making teams, products, and processes more efficient
- Be curious about the US banking system, startups, and ecommerce companies
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $94,900 USD
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $68,300 - $85,400 USD
- Canadian employees (any location): CAD 69,100 - 86,400
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
Please see the independent bias audit report covering our use of Covey here .