Knowledge Manager with Security Clearance

Supports the establishment of an Enterprise Service Desk, which includes developing necessary documentation, setting up lab space to facilitate operations requirements, and providing operations support to end users. Coordinates with service desk personnel and develop/update fault tree diagrams and call scripts. Reviews/updates technical documentation. Collects/documents Frequently Asked Questions (FAQs). Collects/documents Lessons Learned for broader sharing across the community. Maintains NIPRNET and SIPRNET SharePoint sites and updates sites with the latest documentation. Maintains a "Link List" for pertinent sites and additional resources of value to the operational community. Maintains Point-of-Contact (POC) rosters for key enterprise organizations.