Knowledge Manager

Have you ever wanted to work at a company with other like-minded IT professionals supporting national security issues? If you're seeking a reputable mid-size company with the pay and benefits of a Fortune 100 company, then Railhead is your company. We surround ourselves with top talent across the DoD, Intelligence Community, and commercial sector. Whether you're working on-site at one of Railhead's locations around the globe, or at a customer site, we inspire a culture of creativity and fun while performing some of our Nation's most critical and impactful work. Railhead is presently seeking multiple professionals, including Knowledge Managers to work at Ft. Meade, MD supporting analytical support services to the US Army Counterintelligence (CI) and Human Intelligence (HUMINT) operations. This analytical support services encompass HQ Intelligence and Security Command (INSCOM), and its Major Subordinate Commands and activities. We support the command through intelligence, analytical support, cyber, forensics support, technology protection, intelligence analysis, and computer science for military commanders and national decision makers CLEARANCE REQUIREMENT: Must hold an active Secret security clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES: Supports the U.S. Army. Knowledge Managers support development of KM systems by designing and implementing SharePoint process improvement solutions; aligning processes and technology to enable information sharing; shaping workflows and processes with peripheral databases, content management, and records management systems; compiling reports on performance, usage metrics, and future requirements; and disseminating intelligence products across separate networks and portals.
Produces KM SOPs to guide KM efforts within the organization and assist implementation of the KM structure, practices, and governance model.
Publishes analysis and assessments of the effectiveness of current organizational SOPs and processes as discussed during the KM Working Group (KMWG).
Facilitates the KMWG and enables collaboration by disseminating information to individuals or groups.
Publishes KMWG minutes and recommendations for the next meeting to the SharePoint KM portal and in email to Government personnel.
Conducts surveys and interviews to increase the effectiveness of information sharing within and outside of the organization, as well as vertically and laterally.
Ensures requirements and design concepts are accomplished through the creation of governance and maintenance plans; custom workflows and site themes; SharePoint content management with Microsoft Office applications; and transfer of content from shared drives and other repositories to SharePoint.
Provides status updates on actual vs. planned task progress made; schedules status, surveys/interviews conducted; meetings attended; issues and recommendations.
Reviews operations files, analyses, and operational data queries to provide CI Operations Trends and Strategic Communications support and articulates operational leads, gaps, vulnerabilities, and trends. Here's What You'll Need:
BASIC QUALIFICATIONS: Minimum 12 years' relevant knowledge management experience; with a portion of the experience within the last 2 years.
Must have Security+ certification.
Must have completed a Site Collection Administration training course equivalent to Microsoft MS55033.
US government clearance: Current Top Secret/SCI Preferred:
Masters' degree in relevant field or bachelor's degree with additional 5 years of experience, for a total of 17 years.
Proficient with Microsoft Office. Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
ABOUT Railhead u200b Railhead, Inc. is a leader in advanced cyber solutions; cloud and managed IT solutions; engineering; and information-based solutions for commercial entities, law enforcement, and homeland security. We provide intelligence, surveillance, and reconnaissance; training; logistics; and operational support services and solutions in support of organizations not limited to DHS, DoD, and the Intelligence Community (IC). We hire mission enablers who reflect our communities and proactively embrace diversity and inclusion, in order to advance our corporate culture, develop our family of employees into the best they can be, and in turn grow our market share throughout the industry. Railhead, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.