Junior Key Account Manager

Job Description

Summary

As the Junior Key Account Manager, you will identify and generate business development opportunities, cultivate, and expand client relationships; close leads and support account sales strategies and goals developed with the Sales Business Development Manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for building effective and professional relationships to grow account share according to strategic account management plan in close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams.

Develop, communicate, and maintain all program documentation: Work Instructions, SOP's, Protocols, Program Manuals, Submission Request Forms, and Client vendor list by product category and country on a timely basis.

Prepare, maintain, and analyze customer testing, inspection, audit reports and newsletters on a monthly basis to look for trends and provide recommendations to Sales Manager.

Coordinate department workshops, seminars, team training, etc. which are provided by SGS, with Client teams and suppliers.

Must stay informed with industry news and SGS goals and initiatives, in order to effectively communicate with clients and offer strategic solutions for their business needs.

Monitor Data quality on the CRM database and provide support to the Client team.

Address customer complaints or issues in coordination with respective required disciplines.

Adheres to internal standards, policies and procedures.

Performs other duties as assigned.