JCC BSA

Job Title: Business Analyst Senior (TouchCX)

Duration: 12 months contract

100% Remote

Reason for Hiring:

To support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system.

We seek a US-based Business Systems Analyst Senior to join our HORIZON Team and to ramp up capacity in 2024 for TouchCX efforts.

The primary responsibility of this role would be to support the required TouchCX integration efforts, particularly by delivering features and functionality to close gaps in the existing system. Adding a business analyst with valuable knowledge, skills, and perspectives to the development process will enable us to evaluate and validate the TouchCX solution fully.

Their contributions will also facilitate the work necessary to attract new customers and move existing customers to the latest version of the solution.

Their expertise in requirement analysis, stakeholder management, business process optimization, risk management, and continuous improvement will help enhance the team's efficiency, ensure alignment with business goals, and deliver high-quality products that meet customer needs.

JOB SUMMARY:

Business industry professionals who elicit, analyze, communicate, and validate business/user requirements for processes, policies, and information systems. Translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

GENERAL DUTIES & RESPONSIBILITIES:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives, and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies, and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.

• Considers the business implications of the application of technology to the current business environment.

• Performs other related duties as required.

EDUCATIONAL REQUIREMENTS:

A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of ' products and services

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

(e.g., executive, management, individual contributors)

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

Dress Codes:

Business

Casual

Additional Skills:

Advanced professional role.

Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research.

Works on multiple projects as a project leader or frequently as the subject matter expert.

Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments.

Coaches and mentors more junior business systems analysts.

Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires six or more years of demonstrated business systems analysis experience with at least one project as the business systems analyst lead on a "large" project (i.e., a project with duration of more than 6,000 hours or spanning more than 4 months).