Must have Japanese and English speaker is required
Job Title: Japanese Bilingual IT Technician
Work location: Culver City, CA (LA Metro)
Job Description:
- Japanese Bilingual IT Technician for HYBRID ONSITE work at the client location in Culver City, CA (LA Metro).
- Currently 2 days a week minimum in the office is required, the other three days can be delivered remotely.
- The Client currently has around 20 employees in US at this moment, but is planning to increase the number of employees over the next few years.
- They need the IT engineer who can help PC/Smartphone setup and trouble-shooting as well as Network implementation and maintenance support for their new office.
Some of the detailed scope is as below
PC/Smartphone:
- Setup and Trouble shooting/daily support for staff.
- PCs are mainly Windows.
- Smart phones are mainly iPhone, but they have BYoL devices as well.
- M365 Applications and Cato VPN is working on the device. (Cato VPN is not working on BYoL device)
- Intune device registration or Account creation support is required.
- Cato VPN software installation support is required.
- M365 tenant is managed by team in Japan.
- PC/Smart phone trouble shooting support is required in case of any issue.
- Only Tier1 support is required. In case there is M365 or Cato VPN related issue, candidate can ask Japan team for help if needed.
- They are using Jira and Confluence on the device
Network:
- Installation work and operation support
- They are planning to have 2 new offices in Bay area or LA area in the near future.
- Network design for the new offices will be done by Japan side but they need someone who can support implementation from US side
- Trouble Shooting support will be required after the implementation.
Other conditions:
- Japanese and English speaker is required as he/she needs to work with Japan IT team who can only speak Japanese
- They would like to have on-site support from him/her for 2 days/week
- It should be remote support for the rest of the week
- They would like to start having the support as soon as possible