Job Title: ITSM Process Excellence Consultant for direct financial industry client
Candidate needs to be local to the NY tri-state. Work Schedule: Hybrid NY/NJ/CT candidates only. Not local candidates will not be considered.
In this role you will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below.
Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI).
Secondary area of focus is Incident and Problem Management.
RESPONSIBILITIES:
Host and update documentation for Change Advisory Board (CAB) meetings
Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
Respond to and support internal (IT) issues and requests as needed.
Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.
EXPERIENCE:
Excellent attention to detail.
Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
Effective presentation skills
Ability to prioritize and effectively follow through and manage multiple tasks.
Able to work independently and in a team environment.
Excellent Microsoft Office tools skills, particularly Excel.
Excellent IT knowledge in financial industry and IT Governance.
Knowledge in ITIL and best practices preferred.
Experience with ServiceNow
ITSM Consultant