IT Technical Support Specialist

Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Adhere to Pennsylvania Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.

100% in office position.

Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.

Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment's in accordance with the specified procedures.

Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.

Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.

Respond to user calls and troubleshoots, and to diagnose and resolve software problems.

Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.

Provide a day-to-day technical support such as consultations and provision of services for users.

Make and save reports of any related documentation.

Eager to learn and participate with new applications, software, and networking stocktaking.

Prepare necessary technical report when requested by the management.

Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.

Execute duties in accordance with the standard IT service operating procedures.

Perform any additional duties as instructed by management.