IT Technical Support Lead

Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Adhere to Pennsylvania Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.

Coordinate and supervise IT personnel work and oversee the day-to-day operation of IT team.

Prepare working schedule and to fill the actual daily attendance documentation for IT team.

Manage and motivate assigned team in order to reach set targets and improve the quality of service.

Organize monthly team meetings and individual meetings to discuss performance, provide feedback, inform regarding updates and upcoming plans.

Prepare reports according to company management instructions.

Keep track of and comply with internal rules and procedures and inform assigned employees about them.

Create new procedures and manuals according to needs.

Monitor, diagnose and solve problems of all production related services and hardware, to escalate issues when needed to relevant specialists.

Monitor the process of launching new live products.

Manage and configure production related services and hardware.

Make sure that all tasks and projects are done on schedule time and/or deadline.

Ability to understand and to use the IT industry regulatory enactments, standards, and technical documentation requirements.

Understanding and practical knowledge of the management and mentoring principles

To carry out any additional duties within competence of held position as instructed by management.