Date Posted: 04/18/2024
Hiring Organization: Rose International
Position Number: 462553
Job Title: Customer Care Specialist
Job Location: El Paso, TX, USA, 79912
Work Model: Onsite
Shift: M-F 8 a.m. - 5:00 p.m.
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 28.84
Max Hourly Rate ($): 28.84
Must Have Skills/Attributes: Communications, Customer Service, MS Office, Production Support, Software 2000
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Job Overview:
This position is accountable for ensuring customers receive the best possible service. By reviewing order content and customer needs the individual commits to a shipment date. Software aids in the decision process however attention to detail and accurate data entry is imperative. Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.
Commits to scheduled ship dates to achieve customer needs and balance plant loading.
• Schedules incoming orders (new and change orders).
• Attends production meetings to review order status.
• Communicates information to project managers and sales representatives in a timely fashion.
• Utilizes a base knowledge of SE products and their use.
• Maintains accurate and complete documentation of customer communication and action taken.
• Maintain customer request (CR) system and timely feedback to project managers and customers.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.