Our client is looking for
IT Systems Administrator located near Macomb, MI Here are some examples of the actual work your day would include:
- Redefine our suite of tools and processes for monitoring, maintaining, and notifying in terms of servers, cloud
- infrastructure and onsite infrastructure, security, and BCP/DRP
- Package software to deploy to endpoints via endpoint management software (i.e. Intune)
- Provide accurate and on-time deployment of workstations and accounts to employees
- Assist and/or educate end-users with technical issues related to hardware, software, and network connectivity
- Support patch management of operating systems and 3rd party applications on endpoints
- Ensure security policy compliance across various security platforms
- Ensure that all support requests are logged, monitored, and resolved within established service-level
- agreements (SLAs)
- Provide after-hours support and assistance as necessary
- Collect feedback from users to identify opportunities for improvement
Job Requirements To be successful in this role, you need to have a certain amount of knowledge, skills and experience:
- Exceptional customer service skills, with the ability to relate to non-technical people and work as part of a team
- Intermediate to Expert experience supporting the following endpoint technologies:
- Office 365/M365 (Office, Teams, OneDrive, Defender, Outlook, Sharepoint, etc.)
- MS Windows/Mac clients in an enterprise setting
- Networking, including firewall administration (PaloAlto, Fortinet, Cisco, or similar)
- 2+ Years' experience deploying software/patching endpoint devices via endpoint management software (i.e.
- Intune)
- Experience with security tools such as Defender for Endpoint, Conditional Access / Zero Trust, MFA, SSO and
- other security configurations
- Experience building, configuring and monitoring all types of endpoints, including laptops, servers, firewalls,
- tablets, handheld devices, printers, and wireless access points
- Knowledge of SaaS, PaaS, and IaaS - preferably within Azure
- Knowledge of one or more of the following - RMM, EDR, SIEM
- Technical Certifications a plus - Microsoft, COMPTIA, Cisco, ITIL, PMP, for example
- Ability to diagnose and problem-solve using organizational and time-management skills