IT Systems Administrator

Job Description

Supports and manages the implementation and ongoing operation of networks, computers, and software applications.

Designs, develops, and implements methods which enhance, simplify, and assure operation of the Center LAN.

Submits software to Data Center for approval.

Ensures unauthorized software is not installed on the network.

To the extent possible, assures the latest version of all Center software is being used.

Ensures the latest drivers and other firmware are kept current with technology standards.

Installs updates and other software mandated by Equus or DOL.

Provides research and analysis for third party software purchase.

Provides research and analysis for third party hardware research.

Makes recommendations for reallocation of resources based on the four-year replacement plan.

To the extent possible, performs ongoing maintenance of computer equipment not covered by Maintenance agreement.

Schedules and coordinates repairs covered by warranty or maintenance agreement.

Aids users to backup data on individual networks.

Provides technical support and assistance to help desk inquiries and problems.

Answer Help Desk phone and create tickets.

Creating and monitoring of support cases submitted via email.

Setup and maintain IT asset inventory.

Ensures that the EPMS is kept up to date with the proper information about the center's automated equipment.

Point of contact for any video conferencing requirements.

Ensures staff are appropriately trained on any new or changed system software or requirements.

Ensures all staff complete security awareness training and that records are maintained.

Clearly communicates and consistently models appropriate CSS and employability skills.

Maintains accountability of staff, students, and property.

Adheres to safety practices in all areas of responsibility.

Fosters and sustains a conducive environment at the center, ensuring it remains free from harassment, intimidation, and disrespect, thereby ensuring a safe space for both staff and students to engage in work and learning.

Attends all required staff training opportunities.

Other duties as assigned.