IT Support Technician / Software Setup Technician

Job Description

Simulator Set upReview/understand weekly simulator test schedule

Set up simulators for validation/regression test

This includes:Hardware configuration

Loading software and configuring the simulator

Simulator model clean up and launch

Loading/Configuring Air Brakes and 3rd party devices as required

Perform a check out test to ensure set up is correct

Front line TroubleshootingProvide "first response" troubleshooting when users encounter issues

Escalate issues to sim team management as required

Identifying and segregating defective hardware

DocumentationMaintain configuration control over simulators and other assets (i.e. Air Brakes)

Develop instructions on special/unique set ups

Develop troubleshooting guides to enable users to resolve problems on their own

The sim lab is open 24X7. The primary hours of this position are 8 AM to 5 PM, but it may be necessary at times to support evenings and weekends. These situations will be planned ahead of time as much as possible.

The technician engineer shall be available by phone and remote access for after hours support as required.