At SACRUM Technologies, what we do here changes your WORLD. Come let us make it happen. You won't go wrong- We only believe in building great teams TOGETHER to deliver great results.
3+ years of experience preferred:
NOTE: Primary Hours are M-F 8am-5pm
- Provides technical support for Customer and other Analysts when required.
- Creates documentation for self-help support to assist Customers other Digital personnel (i.e. Knowledgebase Articles)
- Creates and deliver highly complex solutions and processes. Implement projects at an advanced technical level regarding systems operations.
- Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform.
- Acts as a liaison with clients, vendors and other technical Digital groups. Builds and manages ongoing relationships with business stakeholders in Digital and Administrative Services.
- Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager.
- Assists with the restoration of Digital services at locations impacted by catastrophic events or unforeseen circumstances.
- Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff.
- Facilitates and assists with software update distributions (major deployments at satellite locations).
- Provides after "regular" hours call support as needed.
- Provides support on Premier line as Designated by Manager
- Computer/software installation, maintenance, and troubleshooting.
- Microsoft O365 Word, Excel, PowerPoint Project, Visio & Outlook.
- Teams/ SharePoint
- Service Now (Incident & Request tickets / Change Mgmt.)
- Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution.
- Networking components (switches, routers, cabling).
- Telephony systems and wireless devices (iOS and Android devices, air-cards).
- Disaster recovery procedures as specified in corporate guidelines.
- Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation of software tools meant to assist Field Based personnel.
- Training others on both technical and non-technical material.
- Moderate knowledge of the waste industry, including collection, disposal, and recycling.
- Must be capable of leading projects that are low to medium level of complexity with minimum supervision.
- Ability to communicate to all levels of the organization (including technical and non-technical audiences and Senior Leadership).
- Capable of presenting/speaking in front of small/medium sized groups of people.
- Ability to keep confidential information confidential.
- Give positive and constructive feedback in a professional manner.
- Demonstrate effective leadership and Superior time management abilities.
- World Class Customer Service Skills.
IT Support Technician