Job Title: IT Support Technician
Location: Collegeville, PA 19426 (Onsite Work).
Duration: 6+ Months Contract
Job Description:
Looking for candidates as IT Support Technician who can resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance, instructs customers in the operation and maintenance of systems/equipment.
Responsibilities:
This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.
Quality checks operational status of system equipment before deployment.
Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Knowledge and Skills:
1-2+ of field support experience
Hardware/software installation, support, and troubleshooting
Experience with Windows 10
Experience with MS Office and OS365
Configuring new PC's/notebooks via SCCM imaging
Ticket management experience
iOS device familiarity
Education:
High School Diploma, Associates, or equivalent experience.
Experience:
1 to 2 years.