IT Support Tech

IT Support requires: Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.) Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers. Basic understanding of multiple operating systems (Windows, Mac, iOS) Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional) The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs. Onsite position with occasional travel to Lilly other sites within Indianapolis which is in a 10 mile radius 100% onsite 5 days a week. IT Support duties: Proactively work with customers