IT Support Manager

Description

Leidos is seeking a talented IT Support Manager to lead a team of desktop support technicians and other IT professionals in providing support for the end users and the infrastructure at our San Antonio - TX location. The team consists of technicians supporting the enterprise infrastructure including network, hosting services, and all CIO Services managed desktops and laptops.

Job Responsibilities:

Lead a team of technicians providing support at our San Antonio campus.

Manage the team's scheduling, performance and timekeeping

Collaborate with other CIO Services organizations to ensure efficient operation of the organization's computing environment

Become the focal point for enterprise infrastructure at the Huntsville campus

Ensure compliance with processes and service level objectives

Ensure the team provides excellent customer service

Required Qualifications:

Bachelor's degree and 6+ years of desktop support experience in a large corporate environment. Additional years of related experience will be considered in lieu of a Bachelor's degree

Prior experience should include at least 2 years as IT support supervisor / team lead / manager

Experience supporting Microsoft Windows in an enterprise environment

Experience creating and documenting IT processes and procedures

US Citizenship and the ability to obtain a federal security clearance is required

Desired Qualifications:

Experience in supporting Mac OS and iOS devices

Microsoft Visio network documentation experience

MCP/MCSA/MCSE, A+, Network+, Security+

Original Posting Date:

2024-05-13While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $(phone number removed)

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.