IT Support

IT Support - Hardware Specialist (On-site only)

PioneerRx Pharmacy Software is looking for Hardware Support representatives who are able to work in our Shreveport, LA office. This role is on-site only.

Job Description:
After PioneerRx customers install our software, it's up to you to provide them with in-depth troubleshooting and hardware support. You need to be willing to learn and adapt to new concepts, provide exceptional customer service, and support a variety of applications and hardware.

What we are looking for:
2 + years of experience in IT systems and installation/application support
Experience with Windows operating system support including Windows Server
Experience with remote support, routers, networking, and hardware
Strong LAN/WAN/Print Server troubleshooting skills
Ability to install operating systems, drivers and applications
Excellent phone communication skills, including a professional and confident speaking tone
Ability to efficiently manage time and multi-task

Who are We?

PioneerRx Pharmacy Software has become the tool of choice for pharmacies determined to make a difference in the future of healthcare. PioneerRx's mission is to save and revitalize independent pharmacy by making patient care and dispensing profitable. Collaborating with community pharmacy, PioneerRx delivers weekly features designed to improve speed, simplicity, flexibility and results.

We offer our employees competitive pay and great benefits.
(Employer-paid Medical Insurance, Dental, Short-Term Disability and Long-Term Disability Insurance; 401K with employer matching, and Paid Time off)