IT Support Analyst / ServiceNow
W2 Only - in office full time - local candidates are encouraged to apply.
Our direct client currently has a contract to hire opening for an IT Service Desk Team for their IT Group at its headquarters location downtown Los Angeles, CA.
The IT Support Analyst will be required to come into the office full-time starting at 6:30am with every other Friday off.
Expectation is a contract duration of 6 months and then conversion to client direct employment.
We're looking for someone who has experience working on an Automatic Dialing System & System Center Configuration Manager (SCCM) can work on tasks related to troubleshooting, ordering Yubi Keys, Docking Station setup and knowledge on ServiceNow.
Main responsibilities include but are not limited to:
- Intake calls using ACD and creating tickets within ServiceNow.
- Learning and responding to customer requests to resolve software and hardware issues.
- Escalating unresolved issues as necessary.
- Learning to remotely troubleshoot and install software.
Required Skills:
- High school diploma or certificate of high school equivalency and 2years of relevant experience; or an associate degree from an accredited college or university in a related field and 2 years of relevant experience; or a bachelor's degree from an accredited college or university in a related field experience.
- Intermediate knowledge MSOffice (Windows 10 & Team), ServiceNow, Tanium, SCCM, Adobe and Active Directory.
- Demonstrates a positive attitude, customer service skills, problem solving skills, and the ability to work collaboratively with teammates.
- Valid California Class C Driver License that allows you to drive in the course of your employment.
If qualified and interested in this opportunity, please reply with a Word version of your updated resume.
Include a note about any CalPERS experience - Y/N
Please put JPC 6940 in the subject line.
No Sponsorship / W2 Only / No third-party candidates considered for this position.
Local candidates are encouraged to apply only.