IT Support Analyst

IT Support Analyst

Job Number: (phone number removed)

Use your skills where innovative technology solutions begin. Eclaro is looking for a IT Support Analyst for our client in Rochester, NY.

Eclaro's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity.

Position Overview:

Hands on and face to face support for End User Computing, with some site server and network service tickets and duties.

Should be able to function independently to perform day to day - level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.

Required to utilize Corporate IT problem Ticketing system to enter, track, and resolve service calls.

Act as a point of escalation and Liaison with Rochester Business units. Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting Rochester user base.

Research, and resolves trending technical problems specifically impacting client's user base, by collecting relevant data, identifying, and evaluating options and suggesting a course of action.

Provide technical assistance and support / Break-Fix

Configure and troubleshoot computer systems, PC / Server / Telecom hardware, software, and other computer applications.

Installing and configuring Company Image on computer systems

Enforce hardware and operating system standards.

Updating the company Knowledge base with tech tips and brief documents

Responsible for the immediate troubleshooting of Urgent Technical Issues

Research, and resolve technical problems.

EUC, Server & Telecom

Responsibilities:

Providing technical support on-site or via remote-access systems.

Offer Technical support to company staff and troubleshoot computer problems.

Install and update company software and hardware as needed.

Anticipate and report the cost of replacing or updating computer items.

Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action

Take care of the proper deployment of new OS updates and security patches

Follow up on closed tickets to ensure customer satisfaction.

Hands on support for on Rochester site server and network service requests

On site asset management

Project work: Execute EUC project & tasks - deliverables on time and quality

Required Experience:

Desktop/Server/Network field experience

Dell, Mac hardware and support experience desired

Strong Windows Operating XP, Win 7 Win10

Microsoft 0365 experience

OSX, iOS & Android, and Intune or (MDM like) experience

iPhone and Android Phones hardware support experience

Windows Server Admin experience

General VMware System Admin skills

Network support experience - 3-7 years of experience

Analytical and problem-solving abilities/ Troubleshooting - 3-5 years of experience

Skills:

In this role, should be highly analytical and able to understand business needs.

Excellent communication skills and problem-solving abilities are essential.

Need to be a team player, with excellent customer skills in a demanding high-volume manufacturing and technical site.

Drive and/or participate in process improvement initiatives.

Need to have effective communication skills.

Adhere to standard operating processes, procedures, and policies.

Willing to meet people, find improvement opportunities.

Pay Rate: $38.00 - $40.00/hr.

If hired, you will enjoy the following Eclaro Benefits:

401k Retirement Savings Plan administered by Merrill Lynch

Commuter Check Pretax Commuter Benefits

Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:

Jeanine Hastings

(phone number removed)

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.