Contract to hire - Law firm experience required
Excellent opportunity for an Advanced Service Desk Support Analyst to support over 150 users nationwide. Responding to help desk tickets and resolving them in a timely fashion. Troubleshooting and managing the firms document management system iManage. Managing device security and configuration via Microsoft In Tune.
On-Site Requirement: 40 hours/5 days a week in office
Responsibilities:
- Level 1/Level 2 Help desk troubleshooting
- Laptop configuration and deployment
- iManage DMS troubleshooting and administration
- Managing Conditional Access Policies via Microsoft In Tune
- Deploying Software to endpoints via In Tune
- Active Directory management: including creating new users, managing security groups, managing OU s
- Exchange Online management: including creating and managing distribution groups, creating and managing office 365 groups, applying retention policies, delegating access to shared mailboxes
- Microsoft Teams: assigning and managing phone numbers for end users
- Printer management: deploying new printers, adding and sharing printers via a Windows Print server
- Conference Room AV Support and Troubleshooting
- Assist with projects as needed
Skill Requirements:
- Law Firm/legal industry experience
- Microsoft Windows 10/11 troubleshooting
- iManage Cloud experience (iManage Help Desk Certification preferred)
- Microsoft Teams
- Microsoft Office Applications (Word, Excel, Outlook)
- Active Directory
- Exchange Online
- Microsoft Azure Management
- Microsoft In Tune
- Adobe Acrobat
- Basic Cisco Meraki experience
- Basic VMWare knowledge
- Basic Nutanix AHV knowledge (preferred not required)
Education/Experience:
- Information Technology related Bachelors Degree
- 5 years of IT industry experience
- 3-5 years of Law Firm/Legal Industry experience
- A + certification (preferred)
- iManage Help Desk Certification (preferred)
IT Support Analyst