IT Support Analyst

Overview:

The IT Support Analyst is responsible implementing, maintaining and supporting IT and information systems to meet the business needs of company. This position will provide project management in assigned area(s) of responsibility, which includes technical analysis, design, installation, maintenance, and modification of broad, complex computer systems. Typical responsibilities for the IT Support Analyst include: maintaining software systems; performing system problem solving; meeting with users to define business needs; performing project management; serving as a team leader; and, supervising lower level information technology staff.

Essential Functions (Including but not limited to):

Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases

Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements

Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

Translate highly technical specifications into clear non-technical requirements

Manage the set-up and configuration of systems

Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process

Provide documentation of all processes and training as needed

Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms

Perform design, implementation, and upgrades of information systems to meet the business and user needs

Implement best practices for scalability, supportability, ease of maintenance, and system performance

Perform any other duties as assigned in support of the company needs and operations.

Qualifications/Requirements:

Bachelor's degree in computer science or information technology and 4-6 years' experience working with information technologies and systems analysis or equivalent combination of education experience

Apparel industry experience and Exenta/Blue Cherry experience preferred.

Experience installing, configuring, documenting, testing, training, and implementing new applications and systems

Strong computer, hardware, software, and analytical skills

Working knowledge of a wide variety of programming languages

Proven ability to assess business needs and translate them into relevant solutions

$80-105k