IT Support Analyst

Great distribution organization with an IT Support Analyst opening.

This Jobot Job is hosted by: Sunshine Pennington
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Salary: $25 - $27 per hour

A bit about us:

We are a local distribution organization which has grown over the past 75+ years to be a nationally recognized company. Our teams are expanding, we are looking for an excellent IT Support Analyst who will further development with our team.

Why join us?

Growth and Development
Full benefits package
Paid Time Off
Stable Futures

Job Details

Job Details:

Are you passionate about technology and love problem-solving? We are looking for a dedicated and enthusiastic IT Support Analyst to join our dynamic team. This is a permanent position where you will be the backbone of our technical operations, ensuring our systems run smoothly and efficiently. You will have the opportunity to work with a variety of technologies, providing support to our staff and implementing new IT solutions. This role is perfect for someone who thrives in a fast-paced environment and is eager to stay on the cutting edge of technology.

Responsibilities:

As an IT Support Analyst, you will be responsible for:

1. Providing first-line IT support to staff, responding to helpdesk requests in a timely and efficient manner.
2. Troubleshooting hardware and software issues, including operating systems and various software applications.
3. Maintaining and updating documentation of IT procedures, systems, and network configurations.
4. Implementing and maintaining IT policies and procedures to ensure security and efficiency.
5. Training staff on the use of hardware and software, including SAGE and Dynamics.
6. Assisting in the implementation of new IT projects and initiatives.
7. Regularly reviewing and updating IT security policies and procedures.
8. Working closely with other members of the IT team and other departments to identify, develop, and implement IT solutions and enhancements.

Qualifications:

The ideal candidate for this role will have:

1. A minimum of 5 years of experience in an IT support role.
2. Experience with SAGE and Dynamics or equivalent ERP systems.
3. Strong knowledge of IT operations, systems, and infrastructure.
4. Excellent problem-solving skills and the ability to troubleshoot technical issues.
5. Experience in creating and maintaining IT documentation and training materials.
6. Knowledge of IT policies and procedures, including security and data protection.
7. Excellent communication skills, with the ability to explain complex technical issues in a clear and understandable manner.
8. Strong organizational skills and the ability to prioritize tasks in a high-pressure environment.
9. A degree in computer science, information technology, or a related field is preferred.

Join us and be a part of our exciting journey in the world of technology. Apply now.

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