IT Support Analyst/Help Desk with Security Clearance

3 Reasons Consulting, LLC is looking for an IT Support Analyst. The IT Support Analyst will be responsible for receiving, documenting, and processing IT support requests. Analyst will track IT support requests to completion, provide technical assistance to users to assess the issue, provide resolution, and forward triaged issue to next level support. The analyst will report for duties as scheduled for rotating 8-hour shifts and weekends. Desired Education and Qualifications: Active Secret Security Clearance
Security+ CE certification
Windows 7 (or greater) Certification or completion within 90 days of hire
Minimum 2 years experience in providing help desk support of networks, web applications, software, and hardware in a Windows environment
Demonstrated knowledge and experience with Remedy
Must have the ability to interact and work with a diverse customer base
Must have the ability to communicate verbally in person and over the phone
Call Center experience in an Enterprise environment a plus
Active Directory experience a plus
Must have experience in three or more of the following areas: 2 years' experience as a PC technician
2 years' experience in Microsoft Operating Systems Windows 7 and Microsoft Office applications
2 years' experience managing and supporting peripheral devices such as printers, scanners, video cards, and other plug and play devices
2 years' experience of basic networking essentials, cabling, and wireless networks
2 years' experience with remote access technologies (I.e., VMware, VPN)
2 years' experience with security systems such as Anti-Virus, WSUS, Retina, and HBSS
2 years' experience with remote support applications such as Dame Ware, Juniper, or SCCM Company Paid Standard Benefits: Short/Long Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Holidays
401(k) Match Employee/Company Shared Benefits Additional (Voluntary) Life Insurance
401(k)
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account Plan