Job Title: IT Service Desk Agent
Job Location: Dorchester, MA (100 % Remote)
Zip Code: - 02125
Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support
Job Description:
An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from Client employees and contractors related to IT issues encountered. ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users.
An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example).
An agent should have an intermediate knowledge of MS Windows 10/11 Operating System.
Must Have Requirements:
1-3 years of experience
Multi-tasking
Troubleshooting windows device issues
Time management
Plusses:
Nexthink experience