Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
Basic Job Functions: Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise wide systems as well as supporting internal IT partners across the enterprise. Individuals who meet the minimum qualifications and are interested in this opportunity should upload a resume when applying online.
Duties of this role include, but is not limited to:
- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
- Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
- Create and support user account and group membership setups
- Procure, setup, configure, distribute and troubleshooting of all mobile devices
- Work on projects and perform other duties as assigned
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Qualifications: - 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
- IT related associate degree, or Equivalent combination of experience and education will also be considered.
Preferred Qualifications: - Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Intune
- Experience in a heavy industrial setting
- Customer support or helpdesk experience
- IT certifications, such as a current CompTIA A+