IT Operations Support Analyst

Pittsburgh, Pennsylvania

Salary Details: $30.26 an hour

Computer Enterprises, Inc.
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This position is for Sunday Thru Thursday 11 pm - 7 am (night 3rd shift), Onsite Training for an unspecified period, then will assume a hybrid schedule to be determined.
Candidate must own reliable transportation and possess a valid Driver s license.

6-month CTH
Target pay rate $30.26

Job Responsibilities:

  • Troubleshooting and resolving remote hardware, software, and network issues
  • Identification and triage of indents and requests
  • Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
  • Monitoring Production Batch (Mainframe and Distributive)
  • 1-2 years experience with Control-M or other scheduling packages. Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules.
  • Working with teams in an MSP and/or high-volume internal IT support environment.
  • Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
  • Following Duquesne Light s technology delivery practices, policies, and standards
  • Complying with business and disaster recovery runbooks
  • Creating and maintaining accurate documentation/procedures
  • Communicating status updates with key stakeholders during major incidents
  • Strong communication, organization, and planning skills
  • Ability to learn and share knowledge with other team members
  • Ensuring compliance with regulatory standards.
  • Analyzing and providing resolution to complex and dynamic enterprise technology issues
  • Working together with vendors to aid repairs of hardware
  • Identifying incident trends; recommend and implement improvements to reduce incidents
  • Ability to learn and pick up concepts quickly
  • Detailed oriented, aware of secondary effects resulting from changes
  • Experience working both independently and as part of a project group
  • Must possess a positive and professional attitudeControl-M
IT Operations Support Analyst-W2 only
Date Posted: 21 May 2024
Job Expired - Click here to search for similar jobs