This position is for Sunday Thru Thursday 11 pm - 7 am (night 3rd shift), Onsite Training for an unspecified period, then will assume a hybrid schedule to be determined.
Candidate must own reliable transportation and possess a valid Driver s license.
6-month CTH
Target pay rate $30.26
Job Responsibilities:
- Troubleshooting and resolving remote hardware, software, and network issues
- Identification and triage of indents and requests
- Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
- Monitoring Production Batch (Mainframe and Distributive)
- 1-2 years experience with Control-M or other scheduling packages. Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules.
- Working with teams in an MSP and/or high-volume internal IT support environment.
- Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
- Following Duquesne Light s technology delivery practices, policies, and standards
- Complying with business and disaster recovery runbooks
- Creating and maintaining accurate documentation/procedures
- Communicating status updates with key stakeholders during major incidents
- Strong communication, organization, and planning skills
- Ability to learn and share knowledge with other team members
- Ensuring compliance with regulatory standards.
- Analyzing and providing resolution to complex and dynamic enterprise technology issues
- Working together with vendors to aid repairs of hardware
- Identifying incident trends; recommend and implement improvements to reduce incidents
- Ability to learn and pick up concepts quickly
- Detailed oriented, aware of secondary effects resulting from changes
- Experience working both independently and as part of a project group
- Must possess a positive and professional attitudeControl-M
IT Operations Support Analyst-W2 only