Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Macomb - Macomb, MI, United States (US)
Employment Status: Salary Full-Time
Function: Information Technology
Req ID: 24518
Summary
Lincoln Electric is seeking a IT On-site Support Analyst II for our Baker Industries site location in Macomb, Michigan. On-site Support Analyst II are expected to provide excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, On-site Support Analyst II configures computer systems according to company policies and approved access requests. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity.
In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, paid time off and many more outstanding benefits.
What You Will Do:
- Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
- Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
- Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
- Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
- Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
- Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
- Experience with A/V conference room equipment and conference room troubleshooting.
- Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
- Provide training to end-users on hardware and software usage, best practices, and security awareness.
- Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
- Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.
Required Experience & Education
- Bachelor's degree in computer science (equivalent), and three years of experience supporting internal desktop systems, application training and overall incident ownership and management. 5-7 years of experience required if no degree.
- Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
- Experience with performing extensive hardware, network and software troubleshooting.
- Hands on experience on LAN/ WAN Networks; working and managing a switched network.
- Experience on how to make LAN cables, working with Wi-Fi / Access point configurations
- In depth knowledge of MS Teams, and other video conferencing and projection solutions,
- Strong verbal and written communication skills, as you will interact with end-users of varying technical backgrounds.
- Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues efficiently.
- A strong commitment to providing excellent customer service and a patient, friendly demeanor.
- Ability to work effectively in a team and collaborate with other IT professionals.
- Efficiently manage and prioritize multiple support requests and tasks.
- Stay updated on the latest technology trends and adapt to new tools and technologies.
- Understand IT security best practices and the ability to enforce security policies.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Nearest Major Market: Detroit
Job Segment: Help Desk, Information Technology, Computer Science, Welding, Network, Technology, Manufacturing