IT Help Desk Support Specialist

AMERICAN SYSTEMSis searching fora mission driven professional with the ability to obtain Secret Clearance, A+ Certificateand1-2 years of experience as an IT Help Desk Support Specialistfor the federal government to become our nextHelp Desk Support Specialiston-site in Rome, NY. As an ITHelp Desk Support Specialistyou will: Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan. (ESOP). Be part of an empowered culture where you are a key contributor to the success of the company. Be part of a team of highly skilled, driven, and supportive professionals. Continue growing your skills and knowledge. A week in the life of anITHelp Desk Support Specialist: Use software systems engineering and applications skill sets to execute resolutions for service restoral to include root cause analysis reporting. ; Serve as the first level technician (Tier 1) for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in the Remedy ticketing system. Follow-up and update customer status and information. Job Requirements The ability to obtain and maintain a Secret Clearance Minimum of 1-2 years of experience as a Help DeskSpecialist High School Diploma Required CompTIA A+ certification or equivalent required Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards: Forbes National Best Midsize Companies 2021 Energage National Best Workplaces, National 2021 Washington Post Best Workplaces, 2021 Veteran Hiring Awards: U.S. Department of Labor Hire Vets Medallion BEST FOR VETS by Military Times TOP 10 MILITARY FRIENDLY COMPANY by AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is$21.00 - $25.00 Hr.Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation