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IT Field Technician
Boston, Massachusetts
Vortalsoft Inc
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Job description:
Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory).
Must have an active driver's license and reliable transportation.
The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General FST responsibilities:
40-hrs/week (on-call nights/weekends required).
Must be able to work overtime when required (limited OT with Manager approval beforehand).
Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
Provide quality customer support and relations through use of customer management skills and other D1Employees.
Diagnose machine performance problem.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
Installing and repairing Servers
Troubleshoot and installing in LAN-WAN environments
Provide some desk side technical support for hardware and software
Perform analysis to effectively identify potential problems to eliminate problems in the future
Maintain requisite technical competence to support the hardware and software
Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
Taking appropriate actions to mitigate or eliminate hardware/software problems
Handle General Territory.
Perform applicable preventative maintenance, per OEM specifications
Skills/Experience:
Required Skills:
A+ce, Vehicle, ability to travel overnight and pull after hours on-call
Standby and travel are a requirement, normally 150 mile radius
Needs mechanical abilities and printer skills as well as PC repair and software
Required Education:
High school/College/Military/Tech School/IT course.
Required Years of Experience:
2+ Years
IT Field technician
Date Posted: 09 May 2024
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